Have you assessed your state of SRE in detail?
Do you maintain a clear SRE charter in your organization?
Have you embraced SLOs and error budgets?
How quickly does your organization typically recover from a major incident or failure?
How does your organization manage service capacity and scalability?
To what extent do you have observability in your technology stack?
How is AI utilized in incident diagnosis and resolution in your organization?
How actively do you use AI to detect anomalies and correlate issues in your systems?
How integrated are predictive analytics in your IT operations?
How often does AI contribute to performance optimization and decision-making during operations?
Are Large Language Models (LLMs) in use within your organization's IT Operations?
How is AI utilized in creating and updating knowledge resources for IT operations?
What role does Gen AI play in managing and resolving customer support tickets (for even a % of tickets)?
What role does Gen AI play in your Operations team's continuous improvement cycles?
How often do you receive AI-generated recommendations for issue resolution and request fulfillment?
What % of your IT operations processes would you say are automated?
How standardized is your IT operations automation approach?
What % of root cause analyses (RCA) in your IT Operations is currently automated?
To what extent are routine and repetitive tasks automated?
How effectively has automation reduced errors in your operations?
